Inefficient call/email handling & response times

Phone and email volumes overwhelm agencies, with no systematic way to triage, prioritize or respond fast enough to meet modern customer expectations.

Analysis:

AI-powered communication triage and response tools for agencies are a natural extension of broader agency automation. The problem is real but may be best solved as a feature of a larger platform rather than a standalone company. Startups like Lula and Hi Marley are adjacent.