Lack of transparency & disclosure with customers

Carriers, agencies and intermediaries are not transparent enough about pricing, coverage details, renewals or claim valuations, eroding trust along the chain.

Analysis:

Transparency tools — real-time pricing breakdowns, claim status tracking, coverage gap analysis — could rebuild trust. The wedge is consumer-facing, but the payer is the agency or carrier looking to differentiate on service. Could be a feature of broader CX platforms.